Frequently Asked Questions

SHIPPING

How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a tracking number. Click the tracking number to link to the order's shipment status. However, the tracking page can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.

Do you ship to my country?

Unfortunately, we ship only within the US.

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

PAYMENT

Are Payments Secure?

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.

My order was canceled but why were funds still deducted from my bank account?

In the event of your order refunded or canceled, It may take 7-21 business days based of your credit card issuer's policies for funds to be available back in your account.

Order & Retunrs

Do you ship to APO addresses?

Unfortunately, we do not ship to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. However, we DO ship to PO boxes. We'll be working on military addresses in the near future.

I never received my order. What should I do?

If our site's tracking says your order was delivered but you still haven't received it, look up your tracking number on the USPS site for confirmation. If the carrier site's tracking also says your order was delivered, try checking with your neighbors and looking outside your home to see if it's hidden somewhere. If you can’t find it, email us with your original shipping address and an alternate shipping address so we can send a replacement. If the carrier site's tracking hasn't been updated for several days, email us with your original shipping address so we can look into it and send a replacement if necessary.

I didn't receive my order/shipping confirmation email

You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 2-3 business days after being processed. The exceptions are orders placed during a weekend, which may not ship until the following Monday. If you don't receive either email within those timeframes: Start by checking your spam folder. If you use multiple email addresses, make sure you're checking the right inbox. Still nothing? Drop us a message via our official email address: [email protected] and let us know and we'll look into it for you

Can I order by phone?

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however we are looking forward to do that in the nearest future.

How do I return an item?

If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package. Please contact us at [email protected] for the return. Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest post office. Send your return tracking number or a picture of a return receipt to our customer service team. We will process the return or exchange as soon as we receive your package.

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